Shipping and Returns

What is your return policy?

We want you to feel delighted with your purchase. If you're unhappy with your order, you can return it within 50 days of receiving it. To qualify for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect. For more details, visit our Refund policy page or contact us via the Contact page.

Do you offer free shipping?

Yes, we offer free shipping on all orders over €50,€70 or €100, this depends on your location. Orders below this amount will incur a standard shipping fee of €3.95 within the Netherlands and between €6.95 and €9.95 within the rest of the available countries. For shipping questions, please refer to our Contact page.

How long does shipping take?

We strive to ship your order on the same working day if it is placed before 16:00. The delivery time will depend on your location, you’ll receive an estimated delivery date at checkout. Once your order is confirmed, check your inbox for the definitive delivery date and other tracking updates once your order ships.

Do you deliver internationally?

Currently, we deliver only within certain coutnries in the European Union (EU) and the UK. We hope to expand our shipping options soon. For any specific inquiries, please visit our Contact page.

Can I cancel or modify my order after it’s placed?

We understand that plans can change, and we’ll do our best to accommodate order modifications or cancellations. You can email us at info@zendosleeps.com to request changes. However, due to our fast processing times, we cannot guarantee that your request will be fulfilled. If your order has already been shipped, you may need to initiate a return instead.

Customer Support

How do I contact customer support?

We’re here to help! You can reach our customer support team via email at info@zendosleeps.com or by using the form on our Contact page. We aim to respond to all inquiries within 2 business days.

Are there discounts or promotions available?

We frequently run special discounts and promotions for our customers. To stay updated, sign up for our newsletter or follow us on social media. You may even receive an exclusive discount on your first purchase!

Order and Payment Details

What payment methods do you accept?

We accept a wide variety of payment methods for your convenience, including Visa, Mastercard, iDeal, Bancontact, PayPal and Klarna. All transactions are secured to ensure your information stays protected.

Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking link. You can use this link to monitor the progress of your shipment in real-time. If you encounter any issues, feel free to contact us via the Contact page.

Is gift packaging available?

Unfortunately, we do not currently offer gift packaging. Wrapped packages may not arrive at the quality our customers deserve, and we prioritize ensuring that every order reaches you in perfect condition.